Summary of Training Services / Courses
CMG Consultants can develop and tailor individual training programs for clients based on organisation requirements. CMG can customise programs to suit each situation and the most appropriate approach is worked out in detail at the outset.
Each course is designed to be participative in nature. Participants are exposed to a workshop environment from the outset where practice and involvement are essential elements to the learning experience. Short lectures and presentations and small group role-play are used to encourage participation and real learning. Some modules may be supported by video.
List of CMG courses include:
For further information on these services see below or please contact us directly at cmcglynn@cmgconsultants.ie or +353 1 8770842
7 Habits of Highly Effective People
Aims
To increase personal effectiveness through understanding and practicing they key principles of the seven habits of highly effective people.
Objectives
- Understand proactive versus reactive behaviour and the influence of conditioning.
- Enable people to choose their response to situations and events
- Understand the different ways to handle priorities and manage themselves
- Understand and practice the process of clarifying mission and deciding on key values
- Become familiar with the benefits of mutual collaboration rather than competition
- Understand the importance of listening to understand
- Realise the rewards of effective teamwork
- Understand the importance of continuous renewal
Analysing Business Processes
Aims
To provide the necessary skills for analyzing and improving business processes.
Objectives
- Understand the drivers for analyzing business processes
- Become familiar with the process for identifying key business processes
- Understand the types of tools for analyzing business processes
- Learn how to develop a current state and future state map of a business process
- Learn the importance of stakeholder input
- Understand how and when to construct a relationship map
- Develop skills in how to analyze information flow
- Understand the concept of variances in a business process
- Understand the key concepts of cycle time analysis
Assertiveness Skills
Aims
The aim of the course is to provide the participants with the knowledge and skills necessary to develop and use assertiveness techniques to enhance their performance. It covers the understanding of the three most common behaviour types and allows the participants to practice assertiveness techniques in a safe environment.
Objectives
- Fully understand the three most common behaviours.
- Understand the definition of assertiveness.
- Handle conflict and complaints assertively but successfully.
- Resolve problems by using the 5 areas of conflict resolution.
- Know the positives and negatives of each behaviour
- Demonstrate empathy, but still achieve without violating others rights
- Say No when necessary, but strive for a workable compromise.
- Understand and use the broken record technique of assertiveness.
- Understand the impact of assertive behaviour v stress
- Know how certain personality types compliment assertive behaviour
- Understand the importance of saying what you feel
- Know the 5 different assertive behaviours
- Demonstrate the use of assertiveness techniques through role play
Basics of Lean Manufacturing
Aims
To provide the basic principles, methodologies and practices required to introduce Lean manufacturing.
Objectives
- Understand the rationale behind lean manufacturing – What is it, the benefits etc.
- Learn the fundamentals principles of lean manufacturing
- Understand and be able to apply the concepts of the 7 wastes to their organisation
- Learn and be able to apply the concepts of 5S’s to their organisation
- Learn the importance of the visual plant
- Learn the key concepts of value stream mapping
- Learn how to implement lean strategies
Bullying & Harassment
Aims
Bullying and harassment in the workplace has devastating effects on the health and performance of employees. Employers are legally obliged to prevent and eliminate such behaviour. This programme is aimed at managers and owners who wish to improve their knowledge of bullying and harassment. The course brings participants from its source in law to practical measures to dealing with bullying in the workplace. At the end of this course participants will have the tools and skills necessary to deal with this sensitive workplace issue.
Course Content
- Bullying and harassment and the law
- How to recognise bullying and harassment
- New Code of Practice for Employers and Employees on the Prevention and Resolution of Bullying
- Assessing the risk
- How to prepare a policy on bullying and harassment
- Informal and formal methods of handling complaints
- Communication skills
- Dealing with conflict
- Coaching & Counselling
Conflict Resolution
Aims
To develop the participant’s understanding of the nature of conflict and how to resolve it.
Objectives
- To help the learner to understand what gives rise to conflict
- To understand the conflict cycle
- To help the learner understand how to give feedback in a non-threatening way
- To be able to handle sensitive situations
Creative Thinking Skills
Aims
This one day training course will teach you practical creative thinking skills that will unleash your creativity so that you can conjure up new ideas on demand. You will learn and apply simple creative thinking tools and techniques to generate creative ideas and original solutions.
Objectives
- Be able to create new ideas on demand
- Discover your creative 'hot buttons'
- Learn how to think differently
- Be a more effective brainstormer
- Solve problems by finding original solutions
- Tap into the creativity of your people
- Stimulate the creative process
- Use the creative thinking tools to generate new ideas and find original solutions to problems
Customer Care Skills
Aims
To help staff be more customer focused through understanding customer’s needs and develop the key skills to deal effectively with customers and make a lasting impression.
Objectives
- To help participants to gain a new perspective on the value of providing customer service excellence
- Learn how to exceed customer’s expectations
- Handle difficult customers
Dealing with Difficult Work Situations
Aims
To provide the necessary skills for dealing with difficult work situations as they arise in the work environment.
Objectives
- Participants gain an understanding of how conflict occurs, the nature of conflict and learn their own conflict handling styles.
- Understand the difference between reactive and proactive behaviour and the importance of self awareness
- Conduct an assessment of their own preferred behavioural traits and learn how behaviours can impact on relationships and trust
- Become familiar with ego states and how ego states impact on effective communication processes
- Learn the difference between dependent, independent and interdependent behaviours.
- Understand the concept of win-win and how to balance courage and consideration
Effective Absenteeism Management
Aims
To provide managers and supervisors with a practical understanding of how to effectively manage staffs absenteeism in the workplace.
Objectives
- To assist managers to manage their staff more effectively
- The workshop looks at the legislative requirements in these areas, reflects on lessons from case law, and focuses on the practical application of these policies and procedures.
- It places an emphasis on understanding the procedural requirements, and explores the practical skills to manage absenteeism, performance and conduct meetings relating to discipline.
Effective Interview Skills
Aims
The workshop will equip managers and team leaders with the necessary skills and information for conducting effective selection interviews within legal requirements.
Objectives
- An understanding of the context in which recruitment decisions are made
- An overview of equality legislation in relation to recruitment
- An overview of the pre-selection process in term of clearly defining requirements and identifying the essential links to the job description
- An understanding of the structured interview and the skills to develop clear, behaviour / competency-based questions that provide reliable data for decision making
- An opportunity for practical application of skill in the interviewing context
- A clear method for decision making against tested criteria
Effective Marketing Techniques
Aims
A one day workshop covering the essential marketing techniques for use in a small business
Objectives
- To help participants to gain a new perspective on the value of good marketing.
- Understand different types of marketing techniques
- Measure cost versus effectiveness
Effective Meeting Skills
Aims
To provide staff with a common understanding of best practice, when conducting a meeting. To achieve a positive outcome with particular emphasis on the role of chairing meetings.
Objectives
- To make for more productive meetings by increasing procedural and individual effectiveness
- To appreciate what makes for successful meetings and to compare and contrast good and bad practice
- To outline the various roles played by individuals within meetings
- To understand the duties and responsibilities inherent in attending a meeting
- To fully understand the role of the chairperson
- To understand the dynamics of meetings particularly how they apply to the role of the chairperson
Effective Performance Management
Background
Performance Management is a cross-functional business management field. It has emerged as a response to the increasing demand for integrated solutions to meet the needs of modern-day organizations. Critical to that is the need to engage and align employees, channel partners and customers to help organizations achieve business objectives and increase sales.
Aims
The aim of this course is to provide participants with a clear understanding and upon completion of the course develop an effective performance management system.
Objectives
- Outline the requirements for an effective performance system
- Complete a performance management appraisal on team members
- Create opportunity for constructive feedback
- Outline why performance systems fail
- Identify techniques for underperformance
- Conduct an effective performance review using the GROW coaching model.
Who Should Attend?
This course is aimed at Management / Owners / Supervisors / Team leaders, looking to develop a clearer understanding of how to develop effective performance management.
Effective Presentation Skills
Aims
To provide the skills of structuring and delivering effective presentations, through an understanding of audience needs and the development of delivery techniques.
Objectives
- Have a better understanding of their apprehension relating to making a presentation.
- Understand the importance of preparation and what is involved.
- Be familiar with the preliminary stages of preparation, to include analysis of the listener up to the final event of handling questions.
- Be tutored in the methodology of delivery and its various contexts.
- Have had practice in making a presentation.
- Understand the various presentation styles and through practice recognize their own shortcomings.
Advanced Presentation Skills
Aims
The aim of this course is to enable participants to engage their audiences by delivering presentations in a clear, concise and convincing manner with carefully selected information to support their case.
Effective Selling Skills
Aims
This course is designed for people in a sales environment and for staff who deal with customers.
Objectives
- Use a number of techniques to build rapport with customers
- Understand the art of influencing people
- Communicate better with customers
Employee Handbook for the Small Business
Aims
To provide participants with the knowledge to design their own Employee Handbook which will outline what the employer can expect from the employee and what the employee can expect from the employer. One-to-one mentoring will form part of this programme.
Objectives
- Provide understanding to employer on legal compliance with existing and changing employment legislation
- Provide on site one on one access to a HR consultant / trainer
- Provide understanding of employee and employer entitlements
- Provide a framework for the employer to manage their staff in a fair and reasonable manner
- Provide employer with knowledge / expertise to manage their staff
- Make the employer a better and more productive employer
- Introduce employer to Best Practice methodologies
Facilitation Skills
Aims
To develop the participant’s understanding of the role of facilitation and to provide participants with the tools and techniques of effective facilitation.
Objectives
- To help the learner to understand groups and behaviours within them
- To provide a framework for facilitation
- To help the learner understand what facilitators do
- To be able to handle difficult situations
Fire Safety
Who should attend?
This ½ -day course is ideal for those who have been nominated as workplace Fire Wardens. The course will outline their duties, show them how to identify fire hazards and help them to control evacuations effectively.
Participants who complete this course will be able to:
- list their duties as fire wardens
- identify fire hazards in the workplace
- use portable fire extinguishers effectively
- manage and control evacuation
- describe the chemistry of fire
- monitor fire controls
- assist in the management of evacuation procedures/drills
Health & Safety Compliance in the Small Business
Aims
To provide participants with the knowledge of Health & Safety legislative requirements. CMG Consultants are in position to offer a safety service to assist in Health & Safety compliance to all CMAE members. This service will assist the member organisation in developing and installing a compliant Health & Safety solution and more importantly will assist in ensuring the safety, health and welfare of their employees and visitors.
Objectives
- To provide participants with the knowledge of Health & Safety legislative requirements.
- To provide participants with skills & knowledge to undertake Risk Assessments
- To provide participants with skills & knowledge to produce Safety Statement / Manual
- Provide participants with framework and knowledge to ensure the safety, health and welfare of their employees and visitors
HR for Non-HR Managers
Aims
To provide managers with a working knowledge of Employment Legislation.
Objectives
This program is a practical guide, providing detail on the main aspects of employer obligations under current Employment Legislation. This includes:
- Provide understanding to employer on legal compliance with existing and changing employment legislation
- Provide understanding of employee and employer entitlements
- Provide employer with knowledge / expertise to manage their staff
- Make the employer a better and more productive employer
- Introduce employer to Best Practice methodologies
Human Resource Compliance in the Small Business
Aims
This program ‘Human Resource Compliance in the Small Business’ is a management approach designed specifically for small businesses to address the workplace legal obligations of the employer and implement ‘best practice’ human resource management.
Why is Human Resource Compliance important in the Small Business?
- All employers are legally obliged to comply with employment legislation and regulations.
- Best practice indicates that HR structures and guidelines need to be in place. Dealing with HR issues in an ad-hoc manner without reference to any existing framework will prove difficult to maintain, manage and support
- The relationship between employers and employees is increasingly regulated by ongoing employment legislation. Each new piece of legislation has brought with it serious responsibilities, and businesses that fail to implement proper human resources policies leave themselves open to unnecessary risks and costs.
- The HR compliance service ensures that employees and employers are aware of their rights e.g. sick leave, holiday entitlements, discipline, grievance, discipline, bullying etc. This will be seen as a positive step by their employer.
- Small businesses need professional and committed staff working as an effective team in order to provide a high level of service to customers. Good HR practice has been proven to bolster staff morale, improve performance and improve retention of quality staff
Key Deliverables:
- Direct one on one access to a HR Consultant
- Access to best practice policies and procedures
- This training intervention includes the production of specific Contracts / Statement of Main Terms for all staff types in the participating Small Business e.g. Permanent, Fixed, Part-time etc.
- This training intervention includes the production of a specific Employee Handbook outlining the various policies & procedures in the participating Small Business and includes the following sections:
- Standards of Conduct & Professional Behaviour e.g. Professional image, Alcohol and Controlled substances, Gifts and Gratuities, Confidential information, Copyright, Expenses, Competitors, Outside employment
- Company Policies e.g. Equal opportunity & Employment policy, Personnel Records, Probationary period, Hours of work, Time off, Wage & salary administration, Termination of employment, Lay off, Retirement, Holidays, Public holidays, Absence due to illness or sickness, Maternity leave, Parental leave, Adoptive leave, Force majeure leave, Jury duty, Lateness and Absenteeism, Disciplinary procedure, Grievance procedures, Harassment & bullying, Mail, computer, internet, telephone & mobile policy, Passwords and pass codes etc.
- Employee Benefits e.g. Pension, Sick Pay, Maternity Leave etc.
- This training intervention includes the provision of a Management ‘how to’ disciplinary manual to assist Small Business in the application of this key policy.
- This training intervention includes the provision of a Document titled ‘Guide to Employers to rights & entitlements’. This will assist employers in understanding their rights and responsibilities.
- This training intervention includes the provision of Standard Forms and Letters to assist company HR administration
Influencing Skills
Aims
To learn the essential skills of influencing such that you can win the support of others.
Objectives
- Learn the importance of influencing in the work environment.
- Understand the importance of making an impact and the behaviours necessary.
- Understand the difference between being assertive and being aggressive.
- Understand the skills of getting your point across
- Learn the key principle of ‘Seek first to understand then be understood’
- Understand the steps in the negotiation process.
Interpersonal Communication Skills
Aims
This course is designed to improve employee’s all round communication and interpersonal skills. To help the staff better understand those around them and influence them.
Objectives
- To explore the principles of communication
- To develop better listening skills
- To influence those around you
Introduction to Management
Aims
This course is aimed at new management staff.
Course Content
Program can be adapted as required. Areas covered can include the following:
- Organisational Goals & Business Planning
- Customer Service
- Employment Law
- Leadership styles
- Team Building
- People Management
- Inter-personal Skills
- Performance Management
- Giving and Receiving feedback
Managing Change
Aims
To provide the skills necessary to personally deal with change and how to manage, communicate and sustain change in an effective way.
Objectives
- Understand the psychological reactions to change
- To use tools and techniques to maximise the opportunities presented by change
- To effectively plan and prepare communication strategies before and during a change implementation
- To use tools and techniques to minimise the potential negative reactions to a change
- To use methodologies which will help implement and sustain a change
Managing Teams
Aims
The performance of a team depends upon the quality of its management. This programme has been developed to help Managers to lead their team to success through the application of sound managerial practice. The emphasis is on reality, and what can and cannot be done in the actual business environment within which we compete.
Course Content
- Target and objective setting and planning
- Time management
- Communication skills
- Coaching & Counselling
- Evaluating performance
- Leadership performance
- Delegation
- Holding meetings
Manual Handling
Who should attend?
All employees, as per the current 1993 Manual Handling Regulations
Course Content
- Anatomy of the spine and muscular system
- Video - Manual Handling
- Principals of levers and laws of motion
- How the body is harmed through incorrect handling techniques
- Importance of physical fitness
- Personal protective equipment
- How to handle loads safely
- Practice in handling loads safely, example of practical work
- Lifting to and from ground level
- Lifting to and from a height
- Pushing
- Pulling
- Legislation
- Lifting bags, or other loads appropriate to the workplace
MS Excel - Introduction
Who is this training course suitable for?
The Microsoft Excel Introduction course is suitable for complete beginners to Microsoft Excel.
Prerequisites
A working knowledge of Windows is required. No experience of MS Excel is required.
Benefits
At the end of this course you will have a good working knowledge of Excel basics. You will feel more confident using Excel and be able to create a spreadsheet from scratch. Understanding and using some of the built in calculation and formula functionality will allow you to be more productive in your work and home Excel environments. Spreadsheets that you create will be easier to use and look more presentable.
MS Excel - Intermediate
Who is this training course suitable for?
The Microsoft Excel Intermediate course is suitable for those with a basic working knowledge of Excel.
Prerequisites
A working knowledge of Excel.
Benefits
This course is designed for those users who wish to step up their current knowledge of Excel to take advantage of the more complex features. To be able to create, edit and format large or multiple spreadsheets. Delegates will also be able to perform calculations and functions within a workbook, manipulate data lists and create custom charts which will enable the user to maintain and present data in a professional environment.
MS Excel – Advanced
Who is this training course suitable for?
The Microsoft Excel Advanced course is suitable for those with a sound working knowledge of Excel who wish to progress to the most complicated functions and features.
Prerequisites
A working knowledge of Excel.
Benefits
At the end of this course you will have a complete understanding of the higher functions of Excel. You will be able to perform the most advanced calculations and functions, manipulate data using pivot tables and ‘advanced’ analysis, record macros and integrate with other office applications.
MS Word – Introduction
Who is this training course suitable for?
The Microsoft Word Introduction course is suitable for complete beginners to Microsoft Word. This one day Word introduction training course will provide you with a working understanding of the basic features of MS Word.
Prerequisites
A working knowledge of Windows is required. No experience of Microsoft Word is required.
Benefits
At the end of this one day Word training course you will have a good working knowledge of Word basics. You will feel more confident using Word and be able to create a document from scratch. Understanding and using some of the built in layout and text editing functionality will enable you to produce far more striking and effective documentation in your work and home Word environments. Documents that you create will be easier to read and look more presentable.
MS Word – Intermediate
Who is this training course suitable for?
The Microsoft Word Intermediate training course is suitable for those with a basic working knowledge of Microsoft Word.
Prerequisites
A working knowledge of Word is required.
Benefits
This Microsoft Word training course is designed for those users who wish to improve their current knowledge of Word and take advantage of the more complex features. You will be able to divide a document into sections and columns, to format tables and populate them with data directly from Excel spreadsheets. You will also learn how to add recurrent data to documents in a series such as page numbers and headers. Finally you will be shown how to prepare labels and envelopes, add your company logo to a letter and set up a template for future mail.
MS Word – Advanced
Who is this training course suitable for?
The Microsoft Word Advanced course is suitable for those with a sound working knowledge of Word who wish to progress to the most complicated functions and features.
Prerequisites
A good working knowledge of Word is required.
Benefits
At the end of this Word course you will have a complete understanding of the higher functions of Word. You will be able to perform the most advanced functions, including merging your documents with databases for mail-shots and producing well-defined forms. You will learn how to work with extremely large documents and how to use macros to speed through any repetitive functions.
MS PowerPoint - Introduction
Who is this training course suitable for?
The Microsoft PowerPoint Introduction course is suitable for complete beginners to Microsoft PowerPoint.
Prerequisites
A working knowledge of Windows is required. No experience of MS PowerPoint is required.
Benefits
At the end of this course you will have a good working knowledge of PowerPoint basics. You will feel more confident using PowerPoint and be able to create a presentation from scratch. You will learn how to improve the format of your text as well as getting to grips with importing and manipulating graphics, using the PowerPoint drawing tools and the chart and table design tools to make your presentation much more visually stimulating. You will also learn how to make modifications to your presentation before you learn how PowerPoint is used in a live presentation.
MS PowerPoint – Intermediate / Advanced
Who is this training course suitable for?
The Microsoft PowerPoint Advanced course is suitable for those with a working knowledge of PowerPoint's basic features.
Prerequisites
A good, basic understanding of PowerPoint.
Benefits
On completion of this course you will be proficient in Microsoft PowerPoint. You will be able to use templates to build custom presentations and introduce much more stimulating graphical and animated content. We will show you how to use the advanced delivery options, customise your workspace and interrelate your presentation with both Excel and Word files.
Negotiation Skills
Aims
This course is designed to improve employee’s all round communication, interpersonal and negotiation skills. To help the individual’s better understand those around them and influence them.
Objectives
- To explore the principles of communication
- To develop better listening skills
- To influence those around you
- To negotiate
Occupational First Aid
Who should attend?
Employees who wish to become Occupational First Aiders in the workplace. Successful participants are certified as Occupational First Aiders in accordance with current Health & Safety Legislation.
Participants who complete this course will be able to:
- Ensure employees are aware of First Aid facilities and arrangements
- Provide the recognised Occupational First Aid systems in the workplace
- Implement essential life-saving skills
People Management and Delegation Skills
Aims
The performance of an organization depends upon the quality of its management. This programme has been developed to help Managers to lead their staff to success through the application of sound managerial practice. The emphasis is on reality, and what can and cannot be done in the actual business environment within which we compete.
Objectives
- Understand the importance of People Skills
- Understand the importance of your role and key result areas of performance.
- Assess your leadership style and how it impacts on your team.
- Perform the different leadership styles necessary to motivate individual needs.
- Communicate effectively with individuals
- Communicate effectively with your team
- Assess your team to understand their motivational needs.
- Set and agree goals, with a clear understanding of expectations.
- Agreeing a plan of action for monitoring performance.
- Understand the golden rules for giving and receiving feedback.
- Delegate effectively.
- Deal with poor performance in a positive manner to increase productivity.
Problem Solving and Decision Making
Aims
This course is designed to equip staff with the key skills of problem solving and decision making.
Objectives
At the end of this course participants will be able to effectively identify problems and create effective solutions using a number of problem solving techniques. Participants will also have better capacity for decision making using the consensus model to energise staff and gain commitment to change.
Professional Telephone Skills
Aims
Participants will learn how to portray a professional image over the telephone and improve their communication skills.
Course Content
- First impressions
- Corporate image
- Verbal communication
- Non-verbal communication
- Voice dynamics
- Empathic listening skills
- Understanding client/customer needs and attitudes
- Handling complaints effectively
- Professional telephone skills
- Maintaining a positive attitude
Project Management
Aims
This course covers all aspects of project management from conception through to completion. Participants will learn about the two sides of project management - processes and people. They will also learn techniques and procedures that reduce risk, maximise the strengths of others and improve success on both single and multiple projects.
Course Content
People Skills
- Recognising the key people issues and challenges associated with projects
- Building relationships with your stakeholders – understanding and listening to them; communicating and selling the project to them
- Understanding your own personal strengths and their impact on success
- Enthusing project participants and maintaining their motivation
- Team dynamics and the key factors for project team success
- Strategies and tactics for managing conflict
- Negotiating ‘win-win’ outcomes
- Influencing and persuading key people on your project.
Processes, tools & techniques
- Establishing a framework for the project process
- The key steps of project definition
- Risk analysis and management
- Planning methodology
- Project planning and work breakdown structures
- Analysing networks, derivation and use of Gantt charts
- Simple scheduling techniques for small projects
- Project organisation
- Organising for successful implementation
- Progress reviews and reporting procedures
- Tracking progress against the baseline plan
- Closing and evaluating the project
- Budgets, estimates and cost control
Reception Skills
Aims
Participants will learn how to portray a professional image and improve their communication skills.
Objectives
This course covers areas such as the appropriate use of voice, pitch and body language for effective verbal communication and how to deal with clients / customers both in person and on the telephone.
Recruitment Skills & Staff Retention
Aims
To provide participants with the knowledge of recruitment and staff retention from promotion, to interview, contract of employment and finally staff retention.
Objectives
Many employers are at this very minute, counting the costs of mistakes made in recruitment. Selection of the wrong person can lead to disciplinary problems, absenteeism or even high labour turnover. In guiding you through the whole recruitment and selection process we hope to help you avoid making the wrong decisions.
When recruiting, your Company’s image is at stake. Your adverts appear in public. Your letters appear in the local community. You should, at all times, strive to promote and preserve your professionalism. This means dealing with people responsibly, efficiently and with dignity. This service and sample documentation will help you to enhance your company name.
Retaining and Motivating Staff
Aims
This practical course is designed to develop a structured approach to developing the skills and knowledge of others. It will focus on preparing a step-by-step guide to the coaching process offering participants the skills to bring the best out of others in a relaxed learning environment.
Objectives
- Develop an ability to bring out the best in others.
- Practice a selection of models to improve performance.
- Enhance their skills in using feedback to help individuals learn.
Stress Management Techniques
Aims
This course will consider concepts of pressure and stress, and explore some of the causes of stress both at home and at work. Consideration will be given to raising awareness of the physiological and psychological effects of stress, as research indicates that being able to recognise stress in this way is a crucial part of any stress management strategy. Practical strategies for handling pressure and controlling stress will be suggested. Given the growing recognition of the role that organisations and managers have in managing occupational stress within their employees, consideration will be given to organisational strategies for stress management.
Objectives
- Identify what stress is - both personal and organisational
- Understand how to manage stress
- Reduce stress through a number of techniques
Supervisory Management
Aims
Effective supervision of staff requires specific skills. From recruiter to leader, motivator to problem solver, a supervisor's talents needs to be multi-dimensional. This programme is intended for those who are currently involved in, or about to take over, a supervisory position. The programme will deal with all supervisory issues in a clear and practical manner with useful guidelines.
Objectives
- Provide an invaluable insight into the management techniques and skills that every successful supervisor needs and a clear understanding of your role within the organisation.
- Provide a better knowledge of people skills and how they can be used to develop an effective supervisory style.
- Provide an ability to earn the respect of their team, delegate, control and achieve results
Team Building
Aims
To improve effectiveness in all aspects of effective work covering task and process.
Course Content
- What are teams
- Teams and Groups
- Team Dynamics
- Effective Meetings
- Consensus Decision Making
- Effective Communications
- Listening Skills
- Conflict and the Conflict Cycle
- Dealing with Conflict
Time Management Skills
Aims
This time management course is aimed at helping delegates make the most of their time by prioritising. This is achieved by recognising and avoiding time-wasting situations.
Objectives
They will have the skills to manage their priorities; manage themselves to get things done on time; be assertive with colleagues and managers and learn how to say 'no'; gain sufficient time to complete their most important tasks; effective daily planning; prioritise and schedule tasks; learn to allocate time to each task in its order of priority; deal with interruptions and make effective decisions which affect your time positively.
- Awareness of how much of the working day is currently wasted
- Expertise in dealing with interruptions
- An understanding of how tasks can be better organised, delegated or eradicated
- Proficiency in setting goals and attaining them
- Timetable
Train the Trainer
Aims
Create an awareness of the core principles underpinning all effective communication. Provide staff with the knowledge and skills necessary to deliver excellent training to customers.
Objectives
- Awareness of the core principles of effective communication
- Understand the different stages of the training process and how they interlink
- Appreciate the learning process of how individuals learn
- Examine the elements underpinning effective communication
- Understand how to design a training course – planning and structuring
- Build a knowledge and practice of how to run a training course
- How to deliver an effective course
- Effective evaluation of a training course
- Identification of own training skill needs